Customer Service & Support
We understand that every organization requires immediate access to support, as well as different levels of support. Our mission is to provide our clients with access to quality and timely client-centered support, contributing to the daily success of mission-critical teaching and learning activities.
What We Offer
Customer Service Desk
Your first point of contact, the Service Desk, is available to our clients every hour of every day. When you need help the Service Desk is ready to solve your problem, help you use the system or answer any question you may have. Providing administrator, end user and branded services, we can tailor our support to meet your needs.
Customer Advocacy
Focused on client communications and client support related programs, our Customer Care Advocates ensure you receive important information in timely and professional manner and act as an escalation point and advocate for clients.
Technical Account Manager
This premium service acts as an extension of your team. When you need high touch access, greater insights into Desire2Learn's technical roadmaps, upgrades, support analysis and organizational contacts your Technical Account Manager has the expertise and answers.
Customer Technical Response
When complex problems arise, the Technical Response team tackles those deeper issues to ensure you receive the resolution required. Focused on client success, Technical Response will ensure the right expertise is engaged to solve any challenge.
Application Services
When you just have to have our newest products or latest releases, Application Services is the team that delivers. The Application Services team works closely with our clients to ensure upgrades, new product deployments and server migrations are successful through extensive assessment, verification and testing practices.
Branded Services
Leverage an institutional branded service desk solution customized to meet your brand identity creating a seamless end-user experience.
