Category Archive for Customer Service
By John Baker | Published: Friday, July 13, 2012
Setting Sail to FUSION 2012
This is one of the most exciting times of the year for us at Desire2Learn. Getting ready for FUSION, the anticipation is building at the office and, if the amount of Tweets we’re seeing on the subject is any indication, you are just as excited as we are about heading off to San Diego! I’ve been counting down the days and am incredibly excited that our best and biggest users’ conference is almost here! FUSION is the premier opportunity for us to interact with you and fo...
Posted in Corporate Customer Service eLearning Higher Education Kindergarten - Grade 12 Technology Transforming Teaching & Learning | 0 Comments
By James Beer | Published: Thursday, July 12, 2012
Desire2Learn's Spotlight on Customer Success - Part 3: James Beer, Vice President, SaaS and IT
In our new “Dedication to Customer Success” series, we have introduced you to Craig Walford, Desire2Learn’s new Vice President, Services & Support and Paul Kleinknecht, our new Director, Account Management. Today, we sat down with James Beer, who recently joined Desire2Learn as Vice President, SaaS and IT. James has spent over 15 years managing customer-facing, mission-critical computing environments, with deep expertise in co-location, networks, IT management ...
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By Paul Kleinknecht | Published: Thursday, June 28, 2012
Desire2Learn's Spotlight on Customer Success - Part 2: Paul Kleinknecht, Director, Account Management
In part two of our new “Dedication to Customer Success” series – part one featuring Craig Walford can be found here – we sat down with Paul Kleinknecht, Desire2Learn’s new Director of Account Management. Kleinknecht has a proven record of delivering on client success, with experience in high-level management roles at several award-winning companies including Research In Motion (RIM) and Henry Schein Arcona. While at RIM, Paul held various customer-facing roles incl...
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By Craig Walford | Published: Monday, June 18, 2012
Desire2Learn's Spotlight on Customer Success - Part 1: Introducing Craig Walford, Vice President, Services & Support
Over the next few weeks, we’ll be dedicating some time to sharing our vision for one of our most important initiatives at Desire2Learn – our ongoing investment and focus on customer service and support. We’d like to start with an introduction to Craig Walford, a recent addition to the company’s executive team as our VP of Services and Support. Craig joins Desire2Learn with over 20 years of experience in developing and managing customer support and professional serv...
Posted in Customer Service eLearning Industry Trends Standards Technology | 0 Comments
