Category Archive for Industry Trends
By James Beer | Published: Thursday, July 12, 2012
Desire2Learn's Spotlight on Customer Success - Part 3: James Beer, Vice President, SaaS and IT
In our new “Dedication to Customer Success” series, we have introduced you to Craig Walford, Desire2Learn’s new Vice President, Services & Support and Paul Kleinknecht, our new Director, Account Management. Today, we sat down with James Beer, who recently joined Desire2Learn as Vice President, SaaS and IT. James has spent over 15 years managing customer-facing, mission-critical computing environments, with deep expertise in co-location, networks, IT management ...
Posted in Customer Service eLearning Industry Trends | 0 Comments
By Paul Kleinknecht | Published: Thursday, June 28, 2012
Desire2Learn's Spotlight on Customer Success - Part 2: Paul Kleinknecht, Director, Account Management
In part two of our new “Dedication to Customer Success” series – part one featuring Craig Walford can be found here – we sat down with Paul Kleinknecht, Desire2Learn’s new Director of Account Management. Kleinknecht has a proven record of delivering on client success, with experience in high-level management roles at several award-winning companies including Research In Motion (RIM) and Henry Schein Arcona. While at RIM, Paul held various customer-facing roles incl...
Posted in Customer Service eLearning Industry Trends | 0 Comments
By Craig Walford | Published: Monday, June 18, 2012
Desire2Learn's Spotlight on Customer Success - Part 1: Introducing Craig Walford, Vice President, Services & Support
Over the next few weeks, we’ll be dedicating some time to sharing our vision for one of our most important initiatives at Desire2Learn – our ongoing investment and focus on customer service and support. We’d like to start with an introduction to Craig Walford, a recent addition to the company’s executive team as our VP of Services and Support. Craig joins Desire2Learn with over 20 years of experience in developing and managing customer support and professional serv...
Posted in Customer Service eLearning Industry Trends Standards Technology | 0 Comments
By John Baker | Published: Tuesday, May 22, 2012
The Next Generation Learning Environment is Here
Announcing that Desire2Learn Learning Suite 10 is available for clients to upgrade is truly exciting. Our team has put in a tremendous effort to build the most modern, beautiful, and elegant learning system in the market. This new release of our Learning Suite is the result of a strong focus on design, creativity, and technology. Months of ongoing communication with hundreds of clients including instructors and administrators, has made this possible. The input of learners and a focus on engagi...
Posted in Accessibility Analytics Corporate eLearning Government / Healthcare Higher Education Industry Trends Kindergarten - Grade 12 Learning Environment Learning Management System Learning Suite Mobile Technology Transforming Teaching & Learning | 0 Comments
By Jeremy Auger | Published: Wednesday, March 28, 2012
A View on Recent Industry Activity
Hey everyone, Ok so I'm a day late... Lots going on at Desire2Learn, and seemingly at some of our competitors! I've gotten many inquiries as to my thoughts on Blackboard's acquisition of Moodlerooms and NetSpot, so I figured I'd join the fray by posting here. I've had some time to think about what this means for us, and what it means for them... and while I've come to a few conclusions, mostly what happens (here comes the cliché) still remains to be seen. At the end of the day, its busi...
Posted in Corporate eLearning Industry Trends Learning Management System Research and Design Transforming Teaching & Learning | 0 Comments
